Privacy Policy — ProxyMaxy

Version: 2026-10-25
Effective from: 2026-10-25

1. General provisions

1.1. This Privacy Policy sets out how the personal data of Users of the online service (the “Service”) is collected, processed, stored and protected.

1.2. Users’ personal data is processed in accordance with this Policy and applicable law.

1.3. By using the Service, the User confirms that they have read this Policy.

2. Data processed

2.1. Depending on the functionality used, the Operator may process:

name and contact details;
account identifiers;
email address and phone number, if provided;
information about orders and subscriptions;
information about payments and their status;
technical data about the device and connection;
information the User provides when contacting support.

2.2. The Operator does not ask for passwords, payment codes or other confidential data unless the relevant official service requires them.

3. Purposes of processing

3.1. Personal data is processed in order to:

provide goods and services;
register and identify the User;
process payments;
manage orders and subscriptions;
provide technical support;
keep the Service secure;
prevent fraud and abuse;
improve the Service;
comply with legal requirements.

4. Grounds for processing

4.1. Personal data is processed on the basis of the User’s consent, the need to perform a contract, compliance with legal requirements, and other lawful grounds provided by applicable law.

5. Disclosure to third parties

5.1. The Operator does not sell Users’ personal data to third parties.

5.2. Data may be passed to payment, technical, information and other service providers to the extent necessary for the Service to function.

5.3. Data is passed to public authorities only in the cases and in the manner provided by applicable law.

5.4. When the online chat is switched on, the conversation is processed by the Jivo service. A User who is signed in passes their name, email address and account identifier to the chat service so that the operator can reply and find the account. Passwords, payment details, balance and proxy access data are not passed to the chat.

6. Payment data

6.1. Bank cards and other payment details may be processed directly by a third-party payment provider.

6.2. Unless the payment infrastructure in use requires otherwise, the Operator does not store Users’ full bank card details.

7. Storage and protection of data

7.1. Personal data is stored only for as long as needed to achieve the purposes of processing, or for the period set by law.

7.2. The Operator takes reasonable technical and organisational measures to protect data against loss, alteration, disclosure and unauthorised access.

7.3. Once the purposes of processing are achieved, data may be deleted or anonymised unless the law requires it to be kept.

7.4. To learn which links and pages visitors come from, the Service stores its own first-party cookie pm_src in the browser for 90 days. It holds a random visitor identifier and the name of the source of the visit (utm tags, a short link or a referring site). The IP address is not stored, and visits by search and service robots are not counted. Visit records are kept for 180 days and then deleted; when a User signs up, the source is recorded on the account. A User can refuse by deleting the pm_src cookie or blocking it in the browser settings: the Service keeps working.

8. User rights

8.1. In cases provided by law, the User may request access to their personal data, its correction or deletion, and may exercise other rights provided by law.

8.2. To exercise these rights, the User can contact the Operator using the contact details given in the Service.

9. Changes to the Policy

9.1. The Operator may change this Policy because of changes in the law, in the functionality of the Service or in how data is processed.

9.2. The current version of the Policy is published in the Service.

10. Contact information

10.1. For questions about using the Service, the Customer can contact support using the contact details given in the Service.